To enhance further the service provided to EPO staff, Cigna offers personal interviews on a regular basis. The purpose of these individual meetings is to offer all colleagues the opportunity to discuss their individual cases and get answers to specific questions regarding their medical insurance coverage.
For example, you can ask the Cigna experts what treatment options are covered to which extent by the EPO healthcare insurance, or you can discuss the details of a settlement note for a treatment you or a family member recently had. Cigna will also be able to explain for which treatments it is advisable to get prior approval and how they could issue a guarantee of payment prior to the treatment date if this is needed by the medical provider.
Appointments of 15 minutes per person are available and can take place either in person or virtually (phone or video).
Thursday 14 September 2023 from 9.00 to 16.00 hrs in The Hague, Room SH-S0.12.
To arrange an appointment with Cigna, please contact them directly via email. You will then receive confirmation of your appointment from Cigna, along with the exact time.
The phone interviews will be conducted with the same level of confidentiality as face-to-face personal meetings.